CONSTRUCTIONHELPDESK PVT LTD understands that your privacy is important to you and that you care about how your personal data is used.We respect and value the privacy of everyone who visits this website, www.constructionhelpdesk.com (“[Our] Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with [our] obligations and your rights under the law.
www.constructionhelpdesk.com is a website. It is ran by CONSTRUCTIONHELPDESK PVT LTD, trading as ‘Construction Help Desk’, which is a registered company in England and Wales listed as Company number 12678698. The registered office is located at 71-75 Shelton Street, Convent Garden, London, WC2H 9JQ. CONSTRUCTIONHELPDESK is a leading third-party company which assists individuals as well as companies to obtain the CSCS (Construction Skills Certification Scheme) Card as well as booking candidates for their Health Safety & Environmental Tests.
What Does This Policy Cover?
What Is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
What Are My Rights?
Under the Data Protection Legislation, you have the following rights, which [we] will always work to uphold:
b) The right to access the personal data we hold about you. Part 13 will tell you how to do this.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact [us] using the details in Part 15 to find out more.
d) The right to be forgotten, i.e. the right to ask [us] to delete or otherwise dispose of any of your personal data that [we] hold. Please contact [us] using the details in Part 15 to find out more.
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to withdraw consent. This means that, if [we are] relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
h) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases. i) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.
It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us OR first, using the details in Part 15.
To extent that you access to the Website, we will collect your Data automatically, for ex:
a) we automatically collect some information about your visit to the Website.
b) this information helps us to make improvements to Website content and navigation, and includes
a) your IP Address
b) the date
d) frequency with you access the Website
e) the way you use and interact with its contents
c) we will collect your Data automatically via cookies, in line with the cookie setting on your web browser. Obtaining technical data from the following parties:
a) analytics providers in the EU;
b) advertising networks in the EU; and
c) search information providers in the EU
We use the information we collect for the following purposes:
a) internal record keeping;
b) improvement of our products/ services;
c) to contact you by e-mail or phone for any above reasons;
d) subject your consent where required under applicable laws, to carry out direct marketing/or-e-mail marketing;
e) to respond to any social media posts or other public comments you make which relate to us;
f) For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:
a) soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (ex: you contact us to ask us for more details about a particular product/service, and we are marketing similar product/services) Under "soft-opt-in" consent, we will take your consent as given unless you opt-out
b) for other types for e-marketing, we required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by,
c) in-case if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time
g) to improve and measure the effectiveness of our marketing communications, including online advertising.
h) We also share cookie and other data with entities such as Google and Facebook in order to make our advertising more relevant to you.
i) We require any such third parties to treat your personal information as fully confidential and to fully comply with all applicable data protection legislation.
[[We] will not share any of your personal data with any third parties for any purposes, subject to the following exception[s].
In some limited circumstances, [we] may be legally required to share certain personal data, which might include yours, if [we are] involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.]
We may share you Data with the following group of people for the following reasons:a) Any of our group companies or affiliates
a. Our employees, agents and or/professional advisors so that they can process your orders.
b. User information shared with their employees, agents, and or/professional advisors.
b) Our employees, agents and or/professional advisors
a. Any of our group companies or affiliates- *users information shared with group of companies or affiliates to process the orders;
c) Third party service providers who provides services to us which require the processing of personal data-
a. Third party service providers who provide us services to which require the processing of personal data, to allow them to process your order, such as CITB for CITB Tests, CSCS for CSCS Cards, NVQ/Courses providers to book you on the Courses/NVQ requested; and courses material provider to provide you fast and efficient delivery, -** users information shared with third party services providers**.
d) Third party payment providers who process payment made over the Website-
a. Third party payment providers who process payment made over the Website or over the phone-** to enable them third party payment providers to process users your payment or refunds.
f) CSCS, CITB, IOSH for Cards, Tests and Courses order processing-
a. Third party service providers who provide services to us which require the processing of personal data, to allow them to process your orders, such as CITB for CITB Tests, CSCS for CSCS Cards, IOSH for Courses, NVQ Courses providers to book you on the course/ NVQ request; and course material provider to provide you fast and efficient delivery. -** user information shared with third party service providers.
11.1 In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via [Our] Site, you may be given options to restrict [our] use of your personal data. In particular, [we] aim to give you strong controls on [our] use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from [us] which you may do by unsubscribing using the links provided in [our] emails [and] OR [,] at the point of providing your details [and by managing your Account]).
11.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
You may access [certain areas of] [Our] Site without providing any personal data at all. [However, to use all features and functions available on [Our] Site you may be required to submit or allow for the collection of certain data.]
If you want to know what personal data [we] have about you, you can ask [us] for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15. [To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell [us] everything [we] need to know to respond to your request as quickly as possible.]
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover [our] administrative costs in responding.
[We] will respond to your subject access request within [30 days and, in any case, not more than] one month of receiving it. Normally, [we] aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date [we] receive your request. You will be kept fully informed of [our] progress.
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.